Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!
Working is better when you do it together. Coworking from Google Campus Madrid – this place is awesome!
Political theorist Toby Rollo has pointed out how the forcible subjugation of children by adults forms the psychological underpinning of every other model of political and economic subjugation. This is not a metaphor; it’s a structuring principle of political reality. During the days of overt empire and colonialism –– the same days in which our modern school system was created –– Indigenous people, people of color, women of all colors, and lower-class whites were all viewed as childlike, in need of fatherly tutelage and discipline. And because it was understood that children often required violent “chastisement” –– for their own good! –– it was natural that childlike adults would require the same.
Last week, I was in Arizona for WHD.usa, which was particularly exciting after we made this announcement about the .blog domain. The conference itself was, unsurprisingly, full of great conversations. It was such a pleasure to chat with new folks, and catch up with others who I had the luck to meet back in Rust, Germany. Continue reading “Arid-zona”
I recently moved. To Philadelphia, not to Italy. (That’s a different blog post for a different time.)
For the past two weeks, I’ve been running around trying to get all of my paperwork sorted to become a PA resident. It’s required for getting a parking permit and about as complicated as my application to become an Italian citizen. The joys of bureaucracy. Continue reading “Abandoned”