After Madrid, Pam and I flew over to Vienna for WordCamp Europe. It was the largest WordCamp to date and we spoke at it. It was such a wonderful venue and despite all of my anxiety before our talk, I really had a lot of fun. Probably because I had such a great buddy by my side. (Awww.) Continue reading “After Vienna”
The past two weeks have been intense and exhausting and exciting and filled with way too much stuff in the best way.
My colleague, Pam Kocke, and I set out for Spain to help promote our new Happiness Engineer (ES) position at Automattic. (As always, we’re hiring!) We started out in Barcelona where we spoke with the WooCommerce Barcelona meetup on our first night and learned that jet lag makes you fearless. The next day, we had a chance to chat with the folks from the Barcelona WordPress meetup to talk some more about customer support. (Can you tell we like customer support?!) Continue reading “Barcelona y Madrid”
Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!
Working is better when you do it together. Coworking from Google Campus Madrid – this place is awesome!
Political theorist Toby Rollo has pointed out how the forcible subjugation of children by adults forms the psychological underpinning of every other model of political and economic subjugation. This is not a metaphor; it’s a structuring principle of political reality. During the days of overt empire and colonialism –– the same days in which our modern school system was created –– Indigenous people, people of color, women of all colors, and lower-class whites were all viewed as childlike, in need of fatherly tutelage and discipline. And because it was understood that children often required violent “chastisement” –– for their own good! –– it was natural that childlike adults would require the same.