Hey there, I’m Erica. I’m a New York-based writer, customer service maven, dog lover, and espresso fiend.

For more than two years now, I’ve been a member of the Automattic team, helping the amazing bloggers on WordPress.com as a Happiness Engineer. A strong proponent of Jill-of-all-Trades-ism, I’ve also called myself a counselor, educator, translator, writer, and archivist in my various lives.

When I’m not engineering happiness or sticking my nose in a book, you can find me volunteering with the Trevor Project and the TED Open Translation Project, exploring my newfound hobbies of running and yoga, and sharing my travels over at Greetings From.